Vouchers are issued by Odel Brands, A Fully Owned Subsidiary of Softlogic Holdings PLC.
1. Where can I use the Gift Voucher?
You can redeem your Gift Voucher at all of our Odel stores except for the Airport Branch.
You can redeem your Gift Voucher at any one of our island wide Softlogic MAX & Softlogic Consumer Electronic Showroom, Softlogic Life Styles Homes Stores, Galleria, Levi’s, Nike, Giordano, MANGO, Charles & Keith, French Connection, Splash, Mothercare Store or International Watch Station out lets
2.
Is it possible to refund a Gift Voucher?
Once sold Gift Vouchers are not refundable.
3. What kind of products can I purchase from a Gift Voucher?
You can redeem your Gift Voucher to purchase any product in our outlets mentioned above. But we will not refund the money if the value of the Gift voucher/s exceeds the value of the item/s you purchase.
4. Is it possible to use a Gift Voucher for multiple purchases?
You can redeem a Gift Voucher only once to purchase products but you can club two or more gift vouchers to purchase a single product.
5. What if I lose my Voucher?
Gift voucher is not replaceable.
6. What do I need to verify the authenticity of the Gift Voucher?
Once you receive the Gift Voucher through mail check whether it bears seal of Odel.lk. If you need further clarifications you can always call our hotline for further clarifications.
7. What is the valid period of a Gift Voucher?
Every gift voucher is valid for 1 year from the date on the face of the Gift voucher. Every Gift voucher shall be subject to Odel terms and conditions. Odel has the right to verify the authenticity of Gift Voucher at the time of redeem of the Gift Voucher.
8. What is an E-Voucher?
E- Voucher is a web-based product and customer can use for online purchases only and cannot be redeemable at any store.
The value of E Vouchers must be fully utilized at the time of redemption (No partial utilization is allowed)
E vouchers are having one-year expiry period and non-refundable.
9. How can I redeem an E- Voucher?
Step 01 – Purchase Odel All Store E-Voucher.
Step 02 – Sign in to your odel.lk account. If you already don’t have an account, click the Profile Icon on the top right corner. Click “Register” and create an account by entering your email address, contact number, and password.
Step 03 – After signing in, go to “My Account” by clicking on the Profile Icon. You can find “E-vouchers” in the dropdown.
Step 04 – Select “E-vouchers” and the E-Voucher you purchased will be visible under “Available E-Vouchers”
Here, You can use the E-Voucher to make purchases or share the E-Voucher with someone else through your account. Kindly note that the person you share the E-Voucher with also should have an odel.lk account created.
Also when buying other items through odel.lk, the E-Voucher you purchased will be available for redeeming at the checkout.
Please note that the E-Vouchers are not redeemable through any outlets.
10. Can I use an E-Voucher for purchasing another E-Voucher or a Physical Voucher?
Kindly note that E-Vouchers can not be used to purchase another E-Voucher or a Physical Voucher.
